Return & Refund Policy

Eva’s Boutique

Order Confirmation & Policy Acceptance

By placing an order through our website, you confirm that you have carefully read, understood, and agreed to the Return & Refund Policy of Eva’s Boutique.

By completing your purchase, you acknowledge that:

  • You have reviewed and accepted the return conditions and timeframes outlined below.

  • You agree to follow the return procedure as described in this policy.

  • In the case of a dispute or chargeback, this policy—together with order details and communication records—may be used as supporting documentation.

Returns

If you are not completely satisfied with your order, eligible items may be returned within 30 days of delivery, provided all return conditions are met.

Return Conditions

To qualify for a return, the following requirements must be fulfilled:

  • Items must be unused, unworn, and unwashed.

  • Products must be returned in their original condition and packaging.

  • Only minimal handling for inspection purposes is permitted.

  • Return shipping and handling costs are the responsibility of the customer.

Once we receive the return, processing typically takes up to 7 business days. We reserve the right to decline returns that show signs of wear, misuse, or damage not caused by us.

How to Request a Return

To start a return request, please follow these steps:

  1. Contact us via email at info@eva-boutique.online within 30 days of receiving your order.

  2. Include the following information in your email:

    • Order number

    • Reason for the return

    • Clear photos of the item (required if the item is damaged or defective)

    • Your full name and shipping address

  3. Wait for confirmation and return instructions before sending any items.

Please note:

  • Do not return items to the sender’s address without approval. Unauthorized returns may be refused.

  • We strongly recommend using a trackable shipping method and keeping proof of shipment until your return has been finalized.

Defective or Damaged Products

If your item arrives damaged or defective, notify us within 48 hours of delivery by emailing info@eva-boutique.online with:

  • Your order number

  • A short explanation of the issue

  • Clear photos or a short video showing the defect

After review:

  • We may offer a replacement, depending on availability and the nature of the issue.

  • In some cases, returning the defective item may not be required.

Replacement orders for defective products are usually processed within 7–14 business days.

Lost, Refused, or Unclaimed Packages

Lost Shipments

If your order is lost during transit:

  • Contact our support team with your order number and tracking information.

  • We will assist with a courier investigation and offer a replacement or refund once the loss is confirmed.

Refused or Unclaimed Orders

If a package is refused upon delivery, returned due to an incorrect address, or remains unclaimed, a $35 CAD fee will be deducted from the refund to cover administrative and shipping expenses.

Cancellations & Right of Withdrawal

You have the right to cancel your order within 30 days of receiving it, in accordance with applicable consumer protection regulations.

Please be aware:

  • Orders cannot be canceled once they have been shipped due to automated fulfillment.

  • If your order has already been dispatched, you may return it after delivery by following the return process above.

To request a cancellation before shipment, email info@eva-boutique.online with a clear withdrawal request.
Return shipping costs remain the responsibility of the buyer.

Chargebacks & Disputes

If you experience any issues with your order, we encourage you to contact us first so we can resolve the matter quickly and fairly.

In the event of a chargeback or payment dispute, we may submit the following documentation to the payment provider or bank:

  • Order confirmation details

  • Shipping and tracking records

  • Email correspondence and submitted photos

Filing a chargeback without contacting us beforehand may delay resolution and could impact future purchasing eligibility.

Important Information

  • All returns must be shipped to our central fulfillment warehouse in Asia at the customer’s expense.

  • We are not responsible for shipping delays, customs processing, or import clearance issues.

  • Items that are hygiene-sensitive will not be accepted if returned in used or unsanitary condition.

  • Returns are not free; shipping and handling fees always apply.

Contact Us

For any questions regarding returns, refunds, or this policy, please contact our Customer Support Team:

📧 info@eva-boutique.online

We’re always happy to help.